Greenpeace Job Vacancy : Supporter Relationship Coordinator

Hi all,

For detail about Greenpeace Indonesia vacancy you can click
www.greenpeace.or.id/jobs

Download form www.greenpeace.or.id/jobs , Deadline of applications: July 24,
2011Supporter Relationship Coordinator

The Supporter Relationships Coordinators' role is to ensure effective
relationship building and retention of supporters and potential supporters
using a range of methods and activities. The role will work in close
partnership with the Regional Supporter Relationship Team in Southeast Asia to
deliver a best practice “Supporter Journey”.

Key Duties & Responsibilities
* Develop the Supporter Communications strategies.
* Develop (create, translate, and edit) copy for supporter magazine,
e-newsletters, telemarketing scripts and a variety of other direct marketing
materials.
* Manage the production of all direct marketing /supporter communication
materials in Indonesia.
* Liaise with internal departments to gain approval of strategies, copy and
telemarketing scripts.
* Work with fundraising team to achieve annual budgets and KPI objectives by
implementing supporter loyalty strategies and programs.
* Build and develop strategies for building long term relationships with
supporters to generate maximum lifetime value and retention.
* Manage the outsourced “upgrade” and “reactivation” telemarketing programs,
including daily reporting, reviewing and motivating an external agency to
deliver results.
* Ensure all materials are in line with Greenpeace brand guidelines and reflect
our mission and values.
* Work with Supporter Care Unit and Public Outreach teams to organize events to
enhance supporter loyalty and increase income.
* Develop effective cross-divisional relationships to aid successful
fundraising and achievement of campaign and mass networking objectives.
* Monitor and review retention programs performance, produce reports and
updates as requested by Fundraising Manager / Deputy Fundraising Director or
Regional Fundraising Director.
* Research, test and implement new initiatives and innovations (as agreed with
Fundraising Manager / Deputy Fundraising Director or Regional Fundraising
Director).
* Any other duties as directed by Indonesia Fund Raising Manager/Regional
Fundraising Director.
Skills required / qualifications
* Minimum Bachelor Degree in Marketing / Communications or related field
* More than 3 years in developing creative ideas and writing engaging copy
* More than 3 years in managing the production of direct marketing and other
printed materials (such as newsletters, brochures and annual reports)
* Successful track record in exceeding financial targets
* Experience in briefing and managing agencies / suppliers.
* Budget management (US$1M+)
* Track record of achieving US$1M+ income and targets
* Able to manage multiple tasks and priorities effectively with minimal
supervision
* Successful development and implementation of fundraising / marketing plans
* In depth knowledge of fundraising / marketing principles, techniques, methods
and best practice
* Experience in relationship building and supporter / customer care
* Passion & commitment to the mission, vision, values and methods of
GreenpeacePlease complete all items in the application form as this will be our
basis for shortlisting candidates. Curriculum Vitae (CVs) will not be
accepted.For detail about our vacancy you can click www.greenpeace.or.id/jobs

Arie Rostika Utami
New Media Campaigner